Training Specialist - FT - Premiere Response, North Bergen

23 Aug 2017 5:42 PM | Nancy Cattle (Administrator)

Are you a master of training and development? Can you make instructor-led content come to life through interaction and class participation? Do you live and breathe customer service?

If you answered not just “yes” but “ OH YES ," then Premiere Response is looking for you. We are a third-party contact center that specializes in providing high-quality customer interactions for our clients.

We are looking for training professionals who can:

·   Harness the power of adult learning styles

·   Design and develop engaging and interactive training

·   Wow a class with superior presentation skills

Premiere Response provides outsourced contact center services to clients in the consumer products, food and beverage, healthcare, and consumer electronics industries. Our contact center provides inbound and outbound call handling, email, web chat, and social media responses. We typically source specialists unique to each client. We are powered by our people, and we are looking to grow our leadership team.


·   Design, develop, and deliver interactive customer service, technical, and product training for Customer Service Representatives (CSRs)

·   Deliver existing customer service, technical, and product training

·   Design, develop, and deliver new hire, uptraining and refresher training programs

·   Hold calibration sessions with client and leadership team to evaluate program quality and overall service delivery

·   Review recorded customer service calls to evaluate them on soft skills, product/procedural knowledge and KPIs

·   Partner with the client to maintain high quality of service and keep all training current

·   Create reports on training activities

·   Identify and react to trends in activity, with a strategic mindset

·   Provide creative solutions to obstacles


·   Strong facilitation skills that capture and hold the room through interaction

·   Basic knowledge of adult learning needs and strategies

·   Ability to develop and deliver immersive and interactive blended learning solutions

·   Experience designing and developing creative training solutions

·   eLearning design and development experience preferred but not required

·   Continually maintain working knowledge of all company products, services, and promotions

·   Knowledge of program specific material to train and answer questions regarding products or procedures

·   Experience monitoring calls for customer service quality

·   Ability to provide targeted and actionable feedback

·   Represent and interact with clients in a professional and positive manner

·   Demonstrated ability to multi-task in a fast-paced environment

Requirements Include

·   College degree required

·   2+ years in training and development

·   3+ years in the customer service field

·   Excellent oral and written communication skills in English


Judi Miller

Human Resources Recruiter
Direct: 201-583-5138
Main:   201-583-5200

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