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  • 12 Mar 2018 11:23 AM | Rosell Ridley (Administrator)

    to view and apply, please click the link below: eers/listings/1071325?country= us

  • 19 Feb 2018 4:39 PM | Rosell Ridley (Administrator)

    To view and apply, click the links below:




  • 18 Jan 2018 4:18 PM | Nancy Cattle (Administrator)


    PCI Global receives requests for classic leadership skills training; communications, listening, conflict resolution etc.  We are in need of a highly experienced top performer to help us deliver those requests on a contract basis.  BUT, the much bigger opportunity is to facilitate our BOTTOM-LINE LEADERSHP ® courses built around digital business games.

    Training Market. 86% Global HR leaders spend $50.1 BB year and complain of no real learning because most vendors put future leaders to sleep via lectures and e-learning.

    PCI Global’s solution is to gamify critical business and leadership skills. We build rich detailed digital games, stored in the cloud, of a business, IT project, bank or supply chain. Even simulates people to lead. We then:

    •     Deploy games directly onto student laptops – anywhere in the world in class or webinar

    •     Download all tools onto student laptops to plan and control digitally – no more paper

    •     New Learning Model:  Participants enter a rich detailed simulation of their job

    •     In teams: Apply tools. Make/enter decisions with immediate feedback on results

    •     SEE on screen WHAT WORKS – WHAT FAILS! Discard Fails. Apply new tools and skills --on the job.

    New Game learning model. Instructor teaches key skills and tools. Participants practice on simulation with feedback and scores. Then they enter decisions to grow the business, complete the project with immediate feedback on results so they SEE on screen what works – what failed. Discard ‘fails’; retain what works to apply on the job. Compress 4 – 6 months of business experience into 16 – 24 hours. All facilitated by YOU.

    PCI Webinar brings live class experience to rigorous constraints of webinars with WebEx “breakout room” technology and/or Skype.

    Metrics. Digital games increase learning from a “lo” average of 24.8% to the highest average 106.7% per class.


    Qualifications: Candidates must have (5) years’ experience in a corporate training environment teaching leadership, project management or finance; possess excellent platform skills and be willing to travel domestically.

    Would you like to earn more money and lead the field in instructor led simulation solutions?   Send me a note.

    John Censor

    PCI Global Inc.

    201 489 9200                      

  • 23 Aug 2017 5:46 PM | Nancy Cattle (Administrator)

    Premiere Response provides outsourced contact center services to clients in the consumer products, food and beverage, healthcare, and consumer electronics industries. Our focus is on providing customized solutions to companies who want to offer the highest level of service to their customers. Our contact center provides inbound and outbound call handling, email, web chat, and social media responses. We typically source specialists unique to each client. We are powered by our people and we are looking to grow our leadership team.

    You will be responsible for supporting a team of 20 consisting of Team Leaders, Lead Representatives and Representatives. The Program Manager is responsible for the success of the team and for the client relationship and reports to the Director of Operations. We are currently seeking a Program Manager that has a background in healthy/wellness living. Please include cover letter with information about your background.


    ·   Oversee Team Leaders, Lead Representatives and Representatives to ensure program goals are met

    ·   Interface at regularly scheduled intervals with client providing program updates and ensuring a clear information flow between the client and the operation

    ·   Hold calibration sessions with client and leadership team to evaluate program quality and overall service delivery

    ·   Train newly hired CSRs on client specific competencies

    ·   Review daily productivity reports and Key Performance Indicators (KPIs) adjust schedules and provide coaching to CSRs as necessary

    ·   Review recorded customer service calls to evaluate them on soft skills, product/procedural knowledge and KPIs

    ·   Partner with the client to maintain high quality of service and current product/procedural information

    ·   Interview prospective CSRs and evaluate candidates on predicted job fit, soft skills and program specific requirements

    ·   Manage program budget and billables on a daily, weekly, and monthly basis

    ·   Create reports on program’s activities

    ·   Identify and react to trends in activity, with a strategic mindset

    ·   Provide creative solutions to obstacles


    ·   Continually maintain working knowledge of all company products, services, and promotions

    ·   Knowledge of program specific material to train and answer questions from CSRs regarding products or procedures

    ·   Knowledge of interviewing techniques and the ability to identify quality candidates

    ·   Responsible for evaluating team performance, setting goals and overseeing the completion of these goals

    ·   Ability to effectively communicate goals and objectives as well as motivate a team to achieve them

    ·   Responsible for coaching CSRs and documenting both quantitative and qualitative performance

    ·   Represent and interact with clients in a professional and positive manner

    ·   Demonstrated ability to multi task in a fast paced environment

    Requirements Include

    ·   College degree required

    ·   5+ years of experience in the customer service field with a minimum of 3 years of call center leadership experience in managing operational teams and client relationships

    ·   Experience operating PCs including navigating multiple concurrent applications

    ·   Excellent oral and written communication skills in English

    ·   Bilingual skills (French or Spanish) not required but a plus


    Judi Miller

    Human Resources Recruiter
    Direct: 201-583-5138
    Main:   201-583-5200

  • 23 Aug 2017 5:42 PM | Nancy Cattle (Administrator)

    Are you a master of training and development? Can you make instructor-led content come to life through interaction and class participation? Do you live and breathe customer service?

    If you answered not just “yes” but “ OH YES ," then Premiere Response is looking for you. We are a third-party contact center that specializes in providing high-quality customer interactions for our clients.

    We are looking for training professionals who can:

    ·   Harness the power of adult learning styles

    ·   Design and develop engaging and interactive training

    ·   Wow a class with superior presentation skills

    Premiere Response provides outsourced contact center services to clients in the consumer products, food and beverage, healthcare, and consumer electronics industries. Our contact center provides inbound and outbound call handling, email, web chat, and social media responses. We typically source specialists unique to each client. We are powered by our people, and we are looking to grow our leadership team.


    ·   Design, develop, and deliver interactive customer service, technical, and product training for Customer Service Representatives (CSRs)

    ·   Deliver existing customer service, technical, and product training

    ·   Design, develop, and deliver new hire, uptraining and refresher training programs

    ·   Hold calibration sessions with client and leadership team to evaluate program quality and overall service delivery

    ·   Review recorded customer service calls to evaluate them on soft skills, product/procedural knowledge and KPIs

    ·   Partner with the client to maintain high quality of service and keep all training current

    ·   Create reports on training activities

    ·   Identify and react to trends in activity, with a strategic mindset

    ·   Provide creative solutions to obstacles


    ·   Strong facilitation skills that capture and hold the room through interaction

    ·   Basic knowledge of adult learning needs and strategies

    ·   Ability to develop and deliver immersive and interactive blended learning solutions

    ·   Experience designing and developing creative training solutions

    ·   eLearning design and development experience preferred but not required

    ·   Continually maintain working knowledge of all company products, services, and promotions

    ·   Knowledge of program specific material to train and answer questions regarding products or procedures

    ·   Experience monitoring calls for customer service quality

    ·   Ability to provide targeted and actionable feedback

    ·   Represent and interact with clients in a professional and positive manner

    ·   Demonstrated ability to multi-task in a fast-paced environment

    Requirements Include

    ·   College degree required

    ·   2+ years in training and development

    ·   3+ years in the customer service field

    ·   Excellent oral and written communication skills in English


    Judi Miller

    Human Resources Recruiter
    Direct: 201-583-5138
    Main:   201-583-5200

  • 28 Jul 2017 11:30 PM | Nancy Cattle (Administrator)


    The Learning Specialist is responsible for developing new e-learning and instructor-led training modules from instructional design through review and implementation, as well as updating existing training modules. Additionally, the LS will facilitate instructor-led and virtual training classes and support the Tiffany Learning System. This role supports two NJ facilities, one in Parsippany and one in Whippany.


    Facilitation & Analysis:

    • Facilitate ILT (instructor-led training), OTJ (On the Job) and virtual classroom/webinar sessions.
    • Facilitate in-class simulations and activities to assess learning retention.
    • Implement learning evaluation following the four Kirkpatrick levels.
    • Work in Distribution areas to ensure your understanding of job functions and learning opportunities.
    • Walk through Distribution areas and engage learners to identify learning successes and areas of opportunity.


    • Develop and update e and m learning, classroom presentations, video learning and performance support materials following the ADDIE model.
    • ADDIE: Analysis- Performed in conjunction with Project Manager and Management. Design- Apply instructional and graphic design. Develop- Develop the learning modules with company approved authoring tools including Articulate Storyline, PowerPoint and the Adobe Professional suite. Implement- review and implement learning modules. Evaluation- prepare and facilitate evaluations of the learning modules.

    Project Management & Reporting:

    • Track Progress using approved software (currently Microsoft Project and Excel)
    • Provide project updates to internal customers and Management throughout the life cycle of the project.
    • Partner with Project Manager or colleagues for analysis of learning content, implementation strategies, global audiences/cultures and industry trends regarding learning and evaluation.

    Organization & Preparation:

    • Maintain department checklists,forms, schedules and reports.
    • Prepare training pre-work, files, paperwork and post-work.
    • Schedule and coordinate audio, video and other training sessions.
    • Review, coordinate and respond to department emails.



    • BA/BS degree or relevant work experience

    • 3+ years training and development/adult education experience.

    • Strong grammar, punctuation, communication and interpersonal skills.

    • Detail oriented.

    • Ability to multi-task.

    • Ability to interact with all levels of employees.

    • Ability to work evenings and a flexible schedule 10% of the time.

    • Microsoft Office (advanced skill level)


    • Articulate Storyline

    • Luxury/Distribution training experience

    • Learning Management System administration experience


    Apply here.  

  • 20 Jun 2017 5:58 AM | Cathy Lyons (Administrator)

    Learning and Development Manager


    Parsippany, NJ

    Come Build Your Career Under OUR Roof

    The Manager of Learning & Development is responsible for managing the learning and development initiatives at GAF.  This role partners with business leaders to identify and develop/acquire solutions to build the necessary knowledge, skills, behaviors and competencies in the workforce.


    The Manager of Learning & Development manages enterprise-wide learning and development programs to ensure that they are successfully delivered (i.e. individual contributor and manager programs, specialized workshops and distance based learning programs etc…). This individual conducts needs assessments and develops work processes to determine company-wide learning and development programs.  Subsequently, curriculums, programs and interventions are designed, changed and/or implemented in order to increase/change employee knowledge, skills, behaviors while positively impacting employee engagement, individual and organizational effectiveness and business results.

    Additional responsibilities include conducting enterprise-wide learning assessments, leading the design, development and delivery of learning programs and includes the management of the Learning Management System, its content providers and learning assets.  This individual will be responsible for identifying, implementing and measuring the impact of on-demand content through vetted and selected providers, conducting action-learning projects and coaching frontline to mid-level managers.  As part of this role, this individual will design metrics, conduct data, statistical and root cause analysis to development and track learning, development and impact of learning and developing programs.  This position also performs program management to ensure all learning programs are administered effectively.


    L&D Program Design, Development, Delivery and Management

    ·        Conduct learning needs assessments to determine knowledge, skills and behaviors requirements.  Manage the learning and development process to include external (and internal) business partner management, program creation/administration, communication, content delivery and management, action planning and coaching.  Measure, analyze, and communicate learning and development trends, themes, strengths and opportunities.

    ·        Manage the administration of the LMS and all learning assets.  Assess, select and partner with external business partners to design, develop, deliver, monitor and track the effectiveness of learning and development programs.

    ·        Oversee the planning and promoting of the enterprise-wide learning and development programs.  Responsibilities include the design, delivery and implementation of programs and measuring impact and success.

    ·        Effectively manage external business partner relationships; gather business requirements and complete Statement of Business Requirements (SOBRs); Statement of Works (SOWs) and provide contract management and ensure contract adherence. Demonstrate fiscal responsibility through regular budget management.

    Organizational Capability Review (OCR)

    ·        Design and deliver training for the OCR process.

    Data, Statistical and Root Cause Analysis

    ·        Lead the identification and tracking of key learning and development metrics to determine overall effectiveness of various initiatives.  Conduct data, statistical and root cause analysis and measure learning and development objectives.

    Communication and Change Management

    ·        Design project plans, change management plans, training and communications for learning and development initiatives to the field HR and business leaders on a regular basis.

    Perform other duties as assigned


    ·        Process and project development and management

    ·        Decision Making

    ·        Communication

    ·        Executive Presence

    ·        Facilitation

    ·        Collaboration

    ·        Professional Coaching

    Technical knowledge/skills (entry, intermediate, advanced)

    ·        Advanced knowledge and experience with learning and development programs.

    ·        Experience with impact studies and ROI.

    ·        Advanced knowledge of MS word, Excel, PowerPoint, Access and HRIS Systems (Workday preferred) and LMS system administration and management.

    ·        Experience with articulate, captivate and flash.

    ·        Advanced program and project management capabilities.

    General knowledge/skills (entry, intermediate, advanced)

    ·        Able to perform as a change agent within the company.

    ·        Excellent communication skills, both verbal and written.

    ·        Ability to work well in a team environment and demonstrate initiative.

    ·        Ability to manage budgets; fiscally responsible.


    Required Qualifications

    ·     BA; MA

    ·     5+ years of recent learning and facilitation experience.

    ·        3+ years of recent instructional design and adult learning and leadership development theory.

    ·        3+ years of recent use of articulate, captivate and flash.

    ·        3+ years of work experience in learning metrics, data analysis.

    ·        5+ years with LMS management and learning asset management.

    ·        3+ years of coaching within an organization. (completed an ICF accredited training program)

    Preferred Qualifications

    ·        ICF Coach Credential of minimum ACC.

    ·        5+ years HR experience with 2-4 years in a management/supervisory role.

    At GAF, we believe our employees are our greatest resource.  We offer competitive salary, benefits, and vacation package for all full-time permanent positions.

    GAF is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).

    To apply click

  • 31 Dec 2016 9:10 AM | Cathy Lyons (Administrator)

    Instructional Designer

     · Duration:  3 month contract, could be extended 

    · Location: New York State (over the Tappan Zee Bridge)

    · Hourly rate: $45-$54

    Our client, a Non-Profit organization that has raised $60+ million in 2015 for research is seeking a qualified Instructional Designer to join their team. Looking for this person to apply tested learning theory/methodology in order to transform existing content into engaging instructional modules.  

    The ID will identify course objectives and architect an interactive learning experience while working with our SME’s and current content. The ID will serve as the Learning Experience Designer enhancing impactful learning to support the business needs of our organization


    ·         Convert existing static content to online, web based and multimedia instructional modules.

    ·         Integrate instructional materials such as video, graphics, animations, and interactive media elements into online courses.

    ·         Recommend method for delivery such as instructor led, e-learning, combination or other media taking into account audience, business needs, and requirements.

    ·         Consult with business clients and/or subject matter experts to perform training needs analysis and determine proper approach to design, development and implementation of learning programs.

    ·         Develop learning assessments and training evaluations.

    ·         Ensure learning content is consistent and aligned with learning and development guidelines and established instructional design standards.

    ·         Plan, organize, maintain and develop training materials, programs and/or curricula to meet specific business objectives.

    Skills/Experience Required:

    ·         Bachelors or Master’s degree in a related field.

    ·         Three to five years of experience.

    ·         Knowledge of principles of ADDIE model, Kirkpatrick, and Bloom’s taxonomy.

    ·         Ability to work with and maintain confidential information.

    ·         Superior prioritization and self-motivation skills.

    ·         Ability to manage multiple tasks and successfully meet deadlines.

    ·         Hands on experience in eLearning, instructional design, graphics, and LMS platforms.

    ·         Experience with course development and graphics software.

    ·         Excellent communication and organizational skills.

    ·         Ability to work quickly and accurately.

    ·         Strong interpersonal skills; ability to engage content experts and modify content

     Contact: JACKIE MALLONGA, Recruiter

    Talon Professional Services at 609- 423-1606

  • 02 Dec 2016 6:02 AM | Cathy Lyons (Administrator)

    Leadership Instructor


    MTS Technologies, Inc. is currently seeking a Leadership Instructor to work with a government agency to provide training in the areas of leadership, teamwork, communication, etc. Candidate must be able to travel and teach one-week long class, 2-3 times a month at client locations in the U.S.

    Essential Functions:

    Deliver training materials including instructor guides, reference sheets, lab/exercise materials and e-learning strategies to meet the objectives of leadership and management.

    Train personnel by conducting formal classroom courses, workshops, seminars.

    Conducts research to provide revision input for training materials and prepare training catalogs and course materials.

    Works with developers to develop instructor materials- course outlines, background materials, training aids), student materials (course manuals, workbooks, handouts and certification).

    Assess customer training needs; analyze subject matter and collect training and student information to provide input for the developing and maturation of training programs.

    Respond to customer requests and questions, and consult with customers to define need, recommend alternate or specific solutions with regards to all aspects of training programs.



    Bachelor's degree with 6 years experience as an Instructor

    Instructor certification through a university system, nationally recognized leadership training agency, or military master trainer.


    Additional Qualifications:

    Strong interpersonal, and oral and written communication skills

    Work well both as individual contributor and as part of an integrated team

    Able to convey a strong presence, professional image, and confidence

    Experience with classroom management

    Maintain high teacher ratings per class


    Karla A. Ebert

    Director, Commercial Training Solutions

    MTS Technologies, Inc.

    O: (210) 585-4918

    C: (210) 248-7026

    Skype: mts_ebertk


    Visit us on the web at

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