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  • 23 Aug 2017 5:46 PM | Nancy Cattle (Administrator)

    Premiere Response provides outsourced contact center services to clients in the consumer products, food and beverage, healthcare, and consumer electronics industries. Our focus is on providing customized solutions to companies who want to offer the highest level of service to their customers. Our contact center provides inbound and outbound call handling, email, web chat, and social media responses. We typically source specialists unique to each client. We are powered by our people and we are looking to grow our leadership team.

    You will be responsible for supporting a team of 20 consisting of Team Leaders, Lead Representatives and Representatives. The Program Manager is responsible for the success of the team and for the client relationship and reports to the Director of Operations. We are currently seeking a Program Manager that has a background in healthy/wellness living. Please include cover letter with information about your background.

    ESSENTIAL JOB FUNCTIONS

    ·   Oversee Team Leaders, Lead Representatives and Representatives to ensure program goals are met

    ·   Interface at regularly scheduled intervals with client providing program updates and ensuring a clear information flow between the client and the operation

    ·   Hold calibration sessions with client and leadership team to evaluate program quality and overall service delivery

    ·   Train newly hired CSRs on client specific competencies

    ·   Review daily productivity reports and Key Performance Indicators (KPIs) adjust schedules and provide coaching to CSRs as necessary

    ·   Review recorded customer service calls to evaluate them on soft skills, product/procedural knowledge and KPIs

    ·   Partner with the client to maintain high quality of service and current product/procedural information

    ·   Interview prospective CSRs and evaluate candidates on predicted job fit, soft skills and program specific requirements

    ·   Manage program budget and billables on a daily, weekly, and monthly basis

    ·   Create reports on program’s activities

    ·   Identify and react to trends in activity, with a strategic mindset

    ·   Provide creative solutions to obstacles

    KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

    ·   Continually maintain working knowledge of all company products, services, and promotions

    ·   Knowledge of program specific material to train and answer questions from CSRs regarding products or procedures

    ·   Knowledge of interviewing techniques and the ability to identify quality candidates

    ·   Responsible for evaluating team performance, setting goals and overseeing the completion of these goals

    ·   Ability to effectively communicate goals and objectives as well as motivate a team to achieve them

    ·   Responsible for coaching CSRs and documenting both quantitative and qualitative performance

    ·   Represent and interact with clients in a professional and positive manner

    ·   Demonstrated ability to multi task in a fast paced environment

    Requirements Include

    ·   College degree required

    ·   5+ years of experience in the customer service field with a minimum of 3 years of call center leadership experience in managing operational teams and client relationships

    ·   Experience operating PCs including navigating multiple concurrent applications

    ·   Excellent oral and written communication skills in English

    ·   Bilingual skills (French or Spanish) not required but a plus

     

    Judi Miller

    Human Resources Recruiter
    jmiller@premiereresponse.com
    Direct: 201-583-5138
    Main:   201-583-5200
    www.premiereresponse.com
     

  • 23 Aug 2017 5:42 PM | Nancy Cattle (Administrator)

    Are you a master of training and development? Can you make instructor-led content come to life through interaction and class participation? Do you live and breathe customer service?

    If you answered not just “yes” but “ OH YES ," then Premiere Response is looking for you. We are a third-party contact center that specializes in providing high-quality customer interactions for our clients.

    We are looking for training professionals who can:

    ·   Harness the power of adult learning styles

    ·   Design and develop engaging and interactive training

    ·   Wow a class with superior presentation skills

    Premiere Response provides outsourced contact center services to clients in the consumer products, food and beverage, healthcare, and consumer electronics industries. Our contact center provides inbound and outbound call handling, email, web chat, and social media responses. We typically source specialists unique to each client. We are powered by our people, and we are looking to grow our leadership team.

    ESSENTIAL JOB FUNCTIONS

    ·   Design, develop, and deliver interactive customer service, technical, and product training for Customer Service Representatives (CSRs)

    ·   Deliver existing customer service, technical, and product training

    ·   Design, develop, and deliver new hire, uptraining and refresher training programs

    ·   Hold calibration sessions with client and leadership team to evaluate program quality and overall service delivery

    ·   Review recorded customer service calls to evaluate them on soft skills, product/procedural knowledge and KPIs

    ·   Partner with the client to maintain high quality of service and keep all training current

    ·   Create reports on training activities

    ·   Identify and react to trends in activity, with a strategic mindset

    ·   Provide creative solutions to obstacles

    KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

    ·   Strong facilitation skills that capture and hold the room through interaction

    ·   Basic knowledge of adult learning needs and strategies

    ·   Ability to develop and deliver immersive and interactive blended learning solutions

    ·   Experience designing and developing creative training solutions

    ·   eLearning design and development experience preferred but not required

    ·   Continually maintain working knowledge of all company products, services, and promotions

    ·   Knowledge of program specific material to train and answer questions regarding products or procedures

    ·   Experience monitoring calls for customer service quality

    ·   Ability to provide targeted and actionable feedback

    ·   Represent and interact with clients in a professional and positive manner

    ·   Demonstrated ability to multi-task in a fast-paced environment

    Requirements Include

    ·   College degree required

    ·   2+ years in training and development

    ·   3+ years in the customer service field

    ·   Excellent oral and written communication skills in English

     

    Judi Miller

    Human Resources Recruiter
    jmiller@premiereresponse.com
    Direct: 201-583-5138
    Main:   201-583-5200
    www.premiereresponse.com
     

  • 28 Jul 2017 11:30 PM | Nancy Cattle (Administrator)

    Overview

    The Learning Specialist is responsible for developing new e-learning and instructor-led training modules from instructional design through review and implementation, as well as updating existing training modules. Additionally, the LS will facilitate instructor-led and virtual training classes and support the Tiffany Learning System. This role supports two NJ facilities, one in Parsippany and one in Whippany.

    Responsibilities

    Facilitation & Analysis:

    • Facilitate ILT (instructor-led training), OTJ (On the Job) and virtual classroom/webinar sessions.
    • Facilitate in-class simulations and activities to assess learning retention.
    • Implement learning evaluation following the four Kirkpatrick levels.
    • Work in Distribution areas to ensure your understanding of job functions and learning opportunities.
    • Walk through Distribution areas and engage learners to identify learning successes and areas of opportunity.

    Development:

    • Develop and update e and m learning, classroom presentations, video learning and performance support materials following the ADDIE model.
    • ADDIE: Analysis- Performed in conjunction with Project Manager and Management. Design- Apply instructional and graphic design. Develop- Develop the learning modules with company approved authoring tools including Articulate Storyline, PowerPoint and the Adobe Professional suite. Implement- review and implement learning modules. Evaluation- prepare and facilitate evaluations of the learning modules.

    Project Management & Reporting:

    • Track Progress using approved software (currently Microsoft Project and Excel)
    • Provide project updates to internal customers and Management throughout the life cycle of the project.
    • Partner with Project Manager or colleagues for analysis of learning content, implementation strategies, global audiences/cultures and industry trends regarding learning and evaluation.

    Organization & Preparation:

    • Maintain department checklists,forms, schedules and reports.
    • Prepare training pre-work, files, paperwork and post-work.
    • Schedule and coordinate audio, video and other training sessions.
    • Review, coordinate and respond to department emails.

    Qualifications

    Required:

    • BA/BS degree or relevant work experience

    • 3+ years training and development/adult education experience.

    • Strong grammar, punctuation, communication and interpersonal skills.

    • Detail oriented.

    • Ability to multi-task.

    • Ability to interact with all levels of employees.

    • Ability to work evenings and a flexible schedule 10% of the time.

    • Microsoft Office (advanced skill level)

    Preferred:

    • Articulate Storyline

    • Luxury/Distribution training experience

    • Learning Management System administration experience

     

    Apply here.  

  • 20 Jun 2017 5:58 AM | Cathy Lyons (Administrator)

    Learning and Development Manager

    GAF

    Parsippany, NJ

    Come Build Your Career Under OUR Roof

    The Manager of Learning & Development is responsible for managing the learning and development initiatives at GAF.  This role partners with business leaders to identify and develop/acquire solutions to build the necessary knowledge, skills, behaviors and competencies in the workforce.

    ESSENTIAL DUTIES

    The Manager of Learning & Development manages enterprise-wide learning and development programs to ensure that they are successfully delivered (i.e. individual contributor and manager programs, specialized workshops and distance based learning programs etc…). This individual conducts needs assessments and develops work processes to determine company-wide learning and development programs.  Subsequently, curriculums, programs and interventions are designed, changed and/or implemented in order to increase/change employee knowledge, skills, behaviors while positively impacting employee engagement, individual and organizational effectiveness and business results.

    Additional responsibilities include conducting enterprise-wide learning assessments, leading the design, development and delivery of learning programs and includes the management of the Learning Management System, its content providers and learning assets.  This individual will be responsible for identifying, implementing and measuring the impact of on-demand content through vetted and selected providers, conducting action-learning projects and coaching frontline to mid-level managers.  As part of this role, this individual will design metrics, conduct data, statistical and root cause analysis to development and track learning, development and impact of learning and developing programs.  This position also performs program management to ensure all learning programs are administered effectively.

    ESSENTIAL DUTIES

    L&D Program Design, Development, Delivery and Management

    ·        Conduct learning needs assessments to determine knowledge, skills and behaviors requirements.  Manage the learning and development process to include external (and internal) business partner management, program creation/administration, communication, content delivery and management, action planning and coaching.  Measure, analyze, and communicate learning and development trends, themes, strengths and opportunities.

    ·        Manage the administration of the LMS and all learning assets.  Assess, select and partner with external business partners to design, develop, deliver, monitor and track the effectiveness of learning and development programs.

    ·        Oversee the planning and promoting of the enterprise-wide learning and development programs.  Responsibilities include the design, delivery and implementation of programs and measuring impact and success.

    ·        Effectively manage external business partner relationships; gather business requirements and complete Statement of Business Requirements (SOBRs); Statement of Works (SOWs) and provide contract management and ensure contract adherence. Demonstrate fiscal responsibility through regular budget management.

    Organizational Capability Review (OCR)

    ·        Design and deliver training for the OCR process.

    Data, Statistical and Root Cause Analysis

    ·        Lead the identification and tracking of key learning and development metrics to determine overall effectiveness of various initiatives.  Conduct data, statistical and root cause analysis and measure learning and development objectives.

    Communication and Change Management

    ·        Design project plans, change management plans, training and communications for learning and development initiatives to the field HR and business leaders on a regular basis.

    Perform other duties as assigned

    LEVEL BASED COMPENTENCIES:

    ·        Process and project development and management

    ·        Decision Making

    ·        Communication

    ·        Executive Presence

    ·        Facilitation

    ·        Collaboration

    ·        Professional Coaching

    Technical knowledge/skills (entry, intermediate, advanced)

    ·        Advanced knowledge and experience with learning and development programs.

    ·        Experience with impact studies and ROI.

    ·        Advanced knowledge of MS word, Excel, PowerPoint, Access and HRIS Systems (Workday preferred) and LMS system administration and management.

    ·        Experience with articulate, captivate and flash.

    ·        Advanced program and project management capabilities.

    General knowledge/skills (entry, intermediate, advanced)

    ·        Able to perform as a change agent within the company.

    ·        Excellent communication skills, both verbal and written.

    ·        Ability to work well in a team environment and demonstrate initiative.

    ·        Ability to manage budgets; fiscally responsible.

    Education/Experience

    Required Qualifications

    ·     BA; MA

    ·     5+ years of recent learning and facilitation experience.

    ·        3+ years of recent instructional design and adult learning and leadership development theory.

    ·        3+ years of recent use of articulate, captivate and flash.

    ·        3+ years of work experience in learning metrics, data analysis.

    ·        5+ years with LMS management and learning asset management.

    ·        3+ years of coaching within an organization. (completed an ICF accredited training program)

    Preferred Qualifications

    ·        ICF Coach Credential of minimum ACC.

    ·        5+ years HR experience with 2-4 years in a management/supervisory role.

    At GAF, we believe our employees are our greatest resource.  We offer competitive salary, benefits, and vacation package for all full-time permanent positions.

    GAF is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit).

    To apply clickhttps://gafsgi.wd5.myworkdayjobs.com/en-US/GAF_Careers/job/Parsippany-NJ/Learning---Development-Manager_7091





  • 31 Dec 2016 9:10 AM | Cathy Lyons (Administrator)

    Instructional Designer

     · Duration:  3 month contract, could be extended 

    · Location: New York State (over the Tappan Zee Bridge)

    · Hourly rate: $45-$54

    Our client, a Non-Profit organization that has raised $60+ million in 2015 for research is seeking a qualified Instructional Designer to join their team. Looking for this person to apply tested learning theory/methodology in order to transform existing content into engaging instructional modules.  

    The ID will identify course objectives and architect an interactive learning experience while working with our SME’s and current content. The ID will serve as the Learning Experience Designer enhancing impactful learning to support the business needs of our organization

    Responsibilities:

    ·         Convert existing static content to online, web based and multimedia instructional modules.

    ·         Integrate instructional materials such as video, graphics, animations, and interactive media elements into online courses.

    ·         Recommend method for delivery such as instructor led, e-learning, combination or other media taking into account audience, business needs, and requirements.

    ·         Consult with business clients and/or subject matter experts to perform training needs analysis and determine proper approach to design, development and implementation of learning programs.

    ·         Develop learning assessments and training evaluations.

    ·         Ensure learning content is consistent and aligned with learning and development guidelines and established instructional design standards.

    ·         Plan, organize, maintain and develop training materials, programs and/or curricula to meet specific business objectives.

    Skills/Experience Required:

    ·         Bachelors or Master’s degree in a related field.

    ·         Three to five years of experience.

    ·         Knowledge of principles of ADDIE model, Kirkpatrick, and Bloom’s taxonomy.

    ·         Ability to work with and maintain confidential information.

    ·         Superior prioritization and self-motivation skills.

    ·         Ability to manage multiple tasks and successfully meet deadlines.

    ·         Hands on experience in eLearning, instructional design, graphics, and LMS platforms.

    ·         Experience with course development and graphics software.

    ·         Excellent communication and organizational skills.

    ·         Ability to work quickly and accurately.

    ·         Strong interpersonal skills; ability to engage content experts and modify content

     Contact: JACKIE MALLONGA, Recruiter

    Talon Professional Services at 609- 423-1606

    talonpro.com

  • 02 Dec 2016 6:02 AM | Cathy Lyons (Administrator)

    Leadership Instructor

    SUMMARY OF RESPONSIBILITIES

    MTS Technologies, Inc. is currently seeking a Leadership Instructor to work with a government agency to provide training in the areas of leadership, teamwork, communication, etc. Candidate must be able to travel and teach one-week long class, 2-3 times a month at client locations in the U.S.

    Essential Functions:

    Deliver training materials including instructor guides, reference sheets, lab/exercise materials and e-learning strategies to meet the objectives of leadership and management.

    Train personnel by conducting formal classroom courses, workshops, seminars.

    Conducts research to provide revision input for training materials and prepare training catalogs and course materials.

    Works with developers to develop instructor materials- course outlines, background materials, training aids), student materials (course manuals, workbooks, handouts and certification).

    Assess customer training needs; analyze subject matter and collect training and student information to provide input for the developing and maturation of training programs.

    Respond to customer requests and questions, and consult with customers to define need, recommend alternate or specific solutions with regards to all aspects of training programs.

     

    EDUCATION, EXPERIENCE AND SKILLS REQUIRED

    Bachelor's degree with 6 years experience as an Instructor

    Instructor certification through a university system, nationally recognized leadership training agency, or military master trainer.

     

    Additional Qualifications:

    Strong interpersonal, and oral and written communication skills

    Work well both as individual contributor and as part of an integrated team

    Able to convey a strong presence, professional image, and confidence

    Experience with classroom management

    Maintain high teacher ratings per class

     

    Karla A. Ebert

    Director, Commercial Training Solutions

    MTS Technologies, Inc.

    O: (210) 585-4918

    C: (210) 248-7026

    Skype: mts_ebertk

    Email: EbertK@MTSTech.com

    Visit us on the web at www.mtstech.com

  • 17 Nov 2016 6:04 AM | Cathy Lyons (Administrator)

    Training and Knowledge Analyst,

    Dow Jones, Princeton, NJ

    Who is my manager?

    Training & Knowledge Manager

    What are my accountabilities?

    ·      Develop standards and requirements for the quality of interactions across all channels

    ·      Work with the team to develop training materials to ensure that agents are fully briefed on appropriate products and systems

    ·      Oversee the agent training schedule and competency framework

    ·      Lead the development of onboarding and ongoing training development in Brand and Systems training for all agents

    ·      To be the internal champion of briefing, training and induction processes that ensure that sales objectives and brand values are enhanced by the customer service interaction.

    What do you need from me?

    ·      At least one year of experience performing a Training role in a similar environment

    ·      Strong MS Office skills - particularly Excel and Powerpoint

    ·      Experience in coaching and developing team members

    ·      Excellent presentation and knowledge transfer (one-to-one and classroom) skills

    ·      Willingness to travel, expectation will be that this role will require regular visits to each contact centre

    ·      Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management.

    How do I apply?

    If you feel that this exciting and fast paced position matches your skills, experience and motivation then please apply via our careers page.

    Company Overview:

    Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

    Equal Opportunity Employer:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

    Requisition ID 2016-28600

    Job Locations USA - NJ-PRINCETON

    Business Area CUSTOMER EXPERIENCE

    Job Area1 Customer Experience

    Contact Information:

    Job posting to apply: http://dowjones.jobs/princeton-nj/training-knowledge-analyst/5DD16A2F2CA94AB68A2A266B76BBA77D/job/

    If interested or would like to learn more about the role, please email Kimberly.dinh@dowjones.com


  • 10 Aug 2016 11:01 AM | MAURICE FORD (Administrator)

    Lobster Ink is based in Geneva and Cape Town and will be opening a Manhattan office shortly.  We are looking for someone with lots of energy and dynamism. This person would focus on new business acquisition of hospitality clients. This would entail a fair amount of travel and we are looking for someone with 3 - 5 years of experience.

    Apply Now

  • 10 Aug 2016 10:51 AM | MAURICE FORD (Administrator)

    Lobster Ink is based in Geneva and Cape Town and will be opening a Manhattan office shortly.  We are looking for a combination of a project management and CRM role, this person will be responsible for looking after our large hotel clients like Marriott, Hilton, Starwood etc. The role will entail day to day interaction with client, ensuring that projects are successfully launched and sustained and that our clients receive the best support possible. This person will also be responsible for selling additional products and/or services into their assigned clients, so there will be a consultative sales element to the role.


  • 24 Jul 2016 11:02 AM | Cathy Lyons (Administrator)

    A client of ours in the medical equipment industry based in Wappingers Falls, NY is seeking a Manager of Educational Services for their growing Services group.  We have been retained to assist them in their efforts to secure the most qualified candidate. 

    The position will be responsible for Educational Services resources committed to the delivery of best in class customer education.  In addition, they will drive customer education to highest levels of competency to increase customer satisfaction and generate business revenue in an effective and efficient manner.

    Accountabilities

    • ·        Lead and develop highly competent team of educators (direct and contract staff) to deliver training products through onsite customer training, headquarters training classes and virtual assist technologies to ensure high competence for customers with the company’s simulation solutions.
    • ·        Develop and execute  a strategic plan, comprehensive curriculum and effectiveness assessments for all training programs.
    • ·        Build systems and processes to effectively deliver pre and post sales clinical expertise and ensure revenue cost and expense controls maximization in line with required team member productivities and operating efficienciesexpenses..

    Responsibilities

    • ·        Responsible for managing the performance of direct and contract field clinical education staff, including providing input into team budgets, salaries, bonuses and recommendations for promotions.
    • ·        Mentors and trains educators and promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
    • ·        Communicate team and individual goals and expectations to ensure direct reports understand their responsibilities and provide performance feedback and development through mentoring, career development and performance management activities.
    • ·        Develop and manage quarterly MBO’s and associated incentive compensation.
    • ·        Enter hours worked by contract staff in KRONOS system; approve bi-weekly by Monday at 9AM.
    • ·        Follow-up on training delivery and provide mentoring to ensure high competence, including developing quality audit processes and ongoing coaching support processes.
    • ·        Develop and optimize repeatable training plans for onboarding new education team members and coordinate on-boarding education for new Educational Specialists.
    • ·        Provide support for Educational Services competency development in Latin America and Canada.
    • ·        Work with internal teams to define the competency levels required for customers on the company’s Solutions and develop curriculum to support and work with Product Marketing and Product Management to develop globally applicable training materials.
    • ·        Provide leadership with productivity improvements to ensure optimal utilization of billable staff by data collection and analysis and a focus on continuous improvement.
    • ·        Building teamwork and improving process and productivity by working within and across functional areas.
    • ·        Work with scheduling team to optimize scheduling processes and communications.
    • ·        Provides support with high-level proposal development and resource projections, costs and business impacts for training delivery for new solutions and contracts.
    • ·        Participates in activities (local and global) related to the design, communication and roll out of enhancements and changes to the customer related to Educational Solutions.
    • ·        Develop and implement complaint and customer request escalation and communication plan for Education solutions.
    • ·        Provide leadership on programs and/or initiatives that are increasingly complex in their scope of services, technology employed, volume and/or revenue.
    • ·        Support special projects as needed.

    Key Competencies

    Communication & Collaboration – effectively communicate with all stakeholders and necessary departments to understand workflow of information coming/going to customer; gather all necessary information required for successful delivery; proactively support a positive corporate culture; capable of chairing meetings and trainings, interfacing with customers and partners effectively. Drives, promotes and develops synergies between operations, logistics, sales, partners and key customer contacts. Exemplifies leadership focused on cohesiveness, camaraderie and consistency in execution of operational and cultural standards across area of responsibility.

    Adaptability adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situations; able to deal with frequent change, delays or unexpected events in a calm and professional manner

    Customer Service – strong commitment to put customers first – through behaviors, decisions and choices made in customer’s best interest

    Business Management – effectively meets productivity levels and organization metrics, including financial and customer satisfaction targets.

    Qualifications

    ·        BS or BA degree preferred.

    ·        Clinical experience preferred.

    ·        Demonstrated understanding of curriculum development, training and learning methodologies.

    ·        5 to 10 years of training leadership and delivery experience, preferably leading a field team.

    ·        Broad healthcare industry knowledge and understanding of simulation and learning.

    ·        Strong client service experience and detail orientation.

    ·        Track record of effectively handling complex projects, to meet the needs of demanding customers.

    ·        Excellent presentation skills, language and maturity.

    ·        Minimum, 3 years of experience managing remote team.

    ·        Experience demonstrating products and software to customers in virtual environment.

    ·        Experience creating and delivering virtual customer training preferred.

    ·        Experience supporting sales organization with pre and post sales activities as subject matter expert.

    ·        Microsoft Suite experience required. Demonstrated experience with online meeting and software demonstration tools and online course development software programs.

    ·        Self-starter with ability to work in a highly challenging, fast-paced and dynamic environment.

    ·        Strong problem solving and collaboration skills. 

    ·        Travel up to 60%  - primarily domestic and occasionally Canada

    Have we described a role that you have been seeking, along with a set of skills that you possess? If so we’d like to hear from you immediately.  Please send a copy of your resume to lbailey@operationsinc.com.

    Our client is an equal opportunity employer. M/F/H/V

    Laura Bailey

    Senior Recruiting Specialist

    OperationsInc - Human Resources Outsourcing and Consulting      

    t: (203) 322-0538 | d: (203) 956-6526

    535 Connecticut Avenue | Second Floor | Norwalk, CT 06854


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